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| Technical
Support Request |
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Before requesting technical
support, please be sure to watch the login
instruction video, read the FAQs, and additional support
documentation
on this site.
IMPORTANT: If you receive any of
the following messages, please DO NOT contact
Web Meet Live Support, as we will not be able to help
you:
Conference room is
locked - We can not unlock our customers' rooms.
Please contact the room owner
and ask them to unlock the room.
Incorrect user name or password - We can
not give out our customers' room passwords. Please contact the room owner for the correct
password.
Unable to connect
(86) - means you have been banned from the room by the
owner. Please contact the room
owner and ask them to un-ban you.
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Technical support requests must
include: |
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Room login
page URL |
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Name of
account holder (i.e. Your name, if you
are the room owner) |
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Any error
messages received |
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(If you know how to
take a screen shot of any error messages you
receive,
that would be helpful as
well) |
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Detailed description
(i.e. What you were doing when problem
occured) |
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Steps taken
to reproduce the issue (if
applicable) |
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ISP,
connection type and speed (up/down) (i.e.
AOL, dial up, dsl, cable etc.) |
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Operating
System (i.e. Windows XP Pro, Windows XP
Home Edition etc.) |
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Browser
(i.e. Internet Explorer, Firefox, Opera
etc.) |
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Java
version (if
known) |
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Security
products in use (ie. Zone Alarm Firewall,
AVG Anti Virus etc.) |
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Please email (attach screen
shot, if applicable) to:
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support@webmeetlive.com
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