Network Troubleshooting This guide will help you to troubleshoot problems connecting to a conference room.   Connection Data Connection Type  TCP (client to server) Server Port 443 Server Address Same as host name for room login page Protocol Non-SSL over port 443 Proxy Uses proxy settings from Internet Explorer Application Path c:\program files\iVocalize Web Conference 4\iv4.exe The Ping Test Ping is the most basic test to determine if a network address is reachable. Suppose that you wish to enter a room whose login page is at http://YourName.inetcommunicator.net Test that this address is reachable as follows: Open a command window: Start->Run, cmd.exe Type the command ping YourName.inetcommunicator.net Note that you receive a Reply from the server If you receive a reply from the server, proceed to the telnet test below. If no reply is received, or you see Request timed out, then network problems are preventing you from reaching the server. Contact your ISP or network administrator to determine if a firewall is blocking your access. The Telnet Test Once it is established that a server is pingable from your location, Telnet is next test to determine if you are able to connect directly to the server. The voice client application creates a TCP connection to the server over port 443, and telnet can be used to mimic that connection, as shown here with the command: telnet YourName.inetcommunicator.net 443 Once the telnet command has been entered, the text Connecting To YourName.inetcommunicator.net... appears very briefly while the connection is attempted. When the connection succeeds, the command window will go blank. You can then return to the command prompt by pressing Ctrl+C. A successful connection using Telnet means that your computer can connect Directly to the iVocalize server (no proxy server required) and that no firewall is blocking your access. See the section on proxy servers to make sure that you are not configured with a proxy server. If the connection test fails, you will continue to see the Connecting... message until telnet times out and displays a Connect failed error message. Proceed to the section on Firewalls. Proxy Servers A proxy server is a middle-man between your computer and the internet. They are used by some institutions for security and monitoring purposes. Certain ISPs and so-called "download accelerator" products also (gratuitously) configure your computer with proxy servers. The client retrieves the proxy settings configured for Internet Explorer (on Windows) or from the Java settings (on Mac) and uses these settings to attempt connection to the server. Unfortunately, not all proxy servers are created equal, and some of them prevent legitimate network connections. (We have received reports of problems with proxy servers from NetZero and Earthlink.) If the telnet test (above) was successful, then you may safely tell iVocalize to override the proxy settings specified on your system and connect directly, or you can disable the proxy server configuration under Internet Explorer. To disable the proxy server for iVocalize only, follow these steps: Enter the following into Start -> Run to open the iVocalize settings file in Notepad: notepad "C:\Program Files\iVocalize Web Conference 4\client.ini" Scroll down to the line containing Connection Settings and change it to read as follows: [Connection Settings] proxy=0 Save the file and exit notepad Attempt a normal login using iVocalize. If the connection succeeds, congratulations! If you still receive a connection error, then check out the section on firewalls, or consult with your network administrator or helpdesk to see what might be interfering. If you switch ISPs or network locations and need to restore the default proxy server behavior, edit the client.ini file again and leave the proxy unspecified, as follows: [Connection Settings] proxy= Firewalls A firewall is an Internet security product that restricts which applications have access to the network. This section will discuss firewalls in general, not any product in particular. For product specific help with firewalls, please contact the product vendor or your network administrator. Some firewalls are quite complex, and we recommend consulting a qualified professional prior to making changes and/or disabling a firewall. The Training Center.Net Inc. assumes no liability for any problems resulting from firewall [mis]configuration. In order to determine if your firewall is, in fact, blocking access to the network, you can try to briefly turn it off, then attempt the telnet test and/or attempt to log into the conference room. After the completion of your test, please turn your firewall back on. If it can be proven that the firewall is the problem, then work with the product vendor to obtain instructions to properly configure it to allow network access to iVocalize. Many firewalls prompt the user go grant network permission the first time that an application is run. If permission was not granted the first time, or if the firewall must be configured specifically for an application, then configure your firewall to allow the iVocalize executable to access the network on port 443. The path to the iVocalize application is shown at the top of this page. Some firewalls perform what is called Stateful Packet Inspection, or SPI. iVocalize uses port 443, and because of this some SPI firewalls expect its network traffic to use the SSL protocol. Such firewalls may block iVocalize from accessing the network because it does not use SSL. Therefore, SPI firewalls should be configured to bypass SPI for iVocalize, or to disable SPI completely. Though not technically firewalls, many add-on products such as download managers, download accelerators, browser add-ins, etc. can cause various problems. As a troubleshooting step, try uninstalling any nonessential software that modifies how your computer accesses the network.