Frequently Asked Questions!  

Can I put the login page on my own website?

YES! The easiest way to place the login page for your room on any website is using an IFRAME tag. This HTML tag is intended to place one web page within another web page and is supported by all modern browsers.

Following is a complete example web page that includes an Web Meet Live
room login page (substitute the actual login page for your room):

<html>
<head><title>My Login Page</title></head>
<body topmargin=0 leftmargin=0>
<iframe width=100% height=100% src="http://YourName.inetcommunicator.net/">
</iframe>
</body>
</html>
Why do I get a Version Mismatch error when I try to log in?

You probably need to update your voice client installation. This can happen if you launch from a saved shortcut. Visit the room login page to receive the latest version, and/or clear Java's application cache.
 
Recorded Presentations: Do I need Java? Where do I get it?

Java 1.3 or later is required for the playback of recorded presentations.

In addition to having Java installed, the Java Plugin must be enabled in the browser where you attempt to play the recording. This is the default configuration when the latest version of Java is installed.

Windows users experiencing problems playing recorded presentations should update to the latest version of Java by visiting Java.com. Once there, click on "Download Java"

Mac OS X users already have the correct version of Java pre-installed.

How do I prevent unwanted logins to my room?

Rooms are initially configured with a guest account, also called a * (any user) account, that allows logins to your room under any name, with no password. For
most customers, this setting is very effective and represents the fastest way to get
up and running.

However, if the login address for your room is published on a website, and attracts unwanted visitors, then security on your room must be strengthened. At minimum, you should assign a password to your guest account and give that password only to invited guests. The highest (and recommended) level of security is to remove all * (any user) accounts, and to create individual user names and passwords for each guest.

The Automatic Registration feature, available in your room control panel, was designed to makes this process simple and easy by allowing the room owner to approve or decline each registration request. For more information, see the Room Control Panel user's guide.

System Requirements: Mac OS

Minimum requirements to host or attend fully interactive net meetings on Mac OS X:
  • Mac OS 10.4 or later
  • 512 MB Ram
  • Safari or FireFox Browser
  • JavaScript and cookies enabled in the browser
  • Mac OS 10.4+: Java is built-in (as J2SE 5.0)  
  • 56K or faster Internet connection (broadband recommended)
  • Full duplex audio device, microphone and speakers
  • Test Your System HERE 
System requirements: Windows

Minimum requirements to host or attend fully interactive net meetings on Windows:
  • Windows 2K, XP or 2003 (XP recommended)
  • Pentium 3 500 MHz or better CPU
  • 512 MB RAM
  • Internet Explorer 6, or FireFox
  • JavaScript and cookies enabled in the browser
  • 56K or faster Internet connection (broadband recommended)
  • Full duplex audio device, microphone and speakers
  • Test Your System HERE 
What web browser should I use when logging into a conference room?

The embedded web browser depends on the platform in question:
  • Windows: Internet Explorer (recommended)
  • Mac OS X: Safari
What is a JNLP file and why are they on my desktop?

JNLP is a helper file used by Java Web Start, the Java application launcher. When you log into a room using the Java version on Mac OS X, this helper file is downloaded by your browser. The JNLP files are saved according to your browser configuration for where it places downloads. By default, Safari on Mac OS X saves to the desktop. You may modify your browser configuration to place these files anywhere that you like.

Once login has been completed, the file launch.jnlp may be deleted from your computer. Alternately, you may leave the launch.jnlp file on your desktop and double-click it to re-enter the room at a later time. Note that changes to the room's configuration may invalidate your launch.jnlp file. To receive an updated launch.jnlp file, simply enter the room normally via the room's login page, and an updated launch file will be downloaded.

Where is the Installation Program?

Installation is either fully or semi-automated, depending on the platform used to access the web conference room.
  • Windows users running Internet Explorer with ActiveX enabled will be prompted to allow installation of the "Web Conference Plugin. On Windows XP SP2 and later, it may be necessary to click "Install ActiveX Control" on the Internet Explorer Info Bar at the top of the browser window.

  • Windows users running FireFox or other browsers will be promted to download the installation program when first clicking "Login" on the login page. Following download, execute the installation program, then log in normally.

  • For manual installation, or linking to the installer from your own website, download and run the latest windows client installation program here.

  • On supported Mac platforms (OS 10.3 and later) installation is automatic through the Java Web Start mechanism. Java Web Start comes pre-installed on the Mac, and it downloads the iVocalize program files when you attempt to log into the server.

  • On Linux platforms where Java Web Start and JRE 1.4.2 or later have been installed, installation of iVocalize works the same as on the Mac, described above. Although the software may run on Linux, this is not a supported platform.
During login, the application said "Unable to Connect" -- what now?

Various problems related to firewalls and proxy servers can interfere with the login process, and most are easily remedied.

Most connection errors display an error code. Code 86 indicates that the room owner has banned you from the conference room. In this case, do not contact support, as we will be unable to assist you. You must contact the conference room owner to gain access to their conference room.

Most other error codes are related to network connectivity issues.Consult your network administrator and have a look at our Network Troubleshooting Guide for more information on network connectivity issues.