Web Conferencing User Guide   Welcome to the conference room support center We take pride in the fastest, most informative customer service possible. There are several ways you can get your questions answered and learn more about using your conference room. The fastest way to get help is by clicking through the links at left and reading the illustrated user guide for each topic. This will help you learn how to use your conference room features and functions effectively. This will also allow you to easily print the guide for hard-copy reference For immediate answers, please read our Frequently Asked Questions, which anticipates the majority of your questions. The majority of logon issues are related to the user's computer, most often  caused by a fire wall setting or security programs running on their system. These are very difficult to trace. If you are having trouble logging into a conference room, please review our Login Help Information Page to trouble shoot network and connectivity issues. If you have tried all the self-help tools above and still need help, you may send an email Help Request. Priority will be given to emergencies. We will call you if telephone support is required. Submitting emails for trouble-shooting and questions that are already covered in our online support tools will be referred back to the self-help tools. For assistance, please submit a Help Request, and we will respond as quickly as possible. Telephone Support Most Room owners and guests have a basic familiarity with their own computers, and they are able to find answers and assistance using the online self-help tools on this site. We also offer email support at no additional charge, though it often points back to an answer that is readily available via one of our online resources. Therefore, it is our hope that everyone will access the online help tools first. This allows us to price the monthly Room fees at the lowest possible levels. Unfortunately, we are not able to offer free telephone support. If you have tried all the self-help online tools, you may want to access live telephone support. We can make this available at a rate of $25 per quarter hour, with a minimum of $25 per call (whether the issue is resolve or not), charged to your Visa, Mastercard, or American Express. If the issue you are encountering turns out to be a problem with our technology, we reserve the right not to charge you for the call. However, the majority of logon issues are related to the user's computer. Again, it is our hope that you can resolve any issue using our online tools. But if you desire a telephone call, please submit a request including your telephone number so that someone can call you and that you understand the charge for telephone support.